Returns & Exchanges
We want you to love your Friends NYC finds, but if something isn't right, we accept returns on most items within 30 days of purchase. Please ensure items are in their original, unused condition with all tags attached to qualify for a refund.
Check Eligibility
Verify that your item is not a final sale product and is within the 30-day return window from the date of delivery.
Start Your Request
Email our support team with your order number and the reason for your return to receive a Return Authorization and shipping instructions.
Pack and Ship
Securely package your items in their original packaging and drop off the shipment at your nearest authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing